Get in Touch With Us
This page is for reaching the editorial team behind Crypto Casinos. Email us at [email protected] and a person reads it — we aim to reply within two working days. Use it for corrections, questions about how we rank crypto casinos, bonus terms we've described unclearly, or partnership enquiries.
One thing to know before you write: we are an independent comparison site, not a casino. We cannot access your account, see your balance, release a withdrawal, unlock a bonus, or reverse a deposit at any operator. Those requests need the casino's own support desk.
Where your message should actually go
| Your issue | Who handles it |
|---|---|
| Pending withdrawal, locked account, failed on-chain deposit | The casino's live chat or support email |
| A bonus wasn't credited, or wagering terms differ from what you expected | The casino first — then tell us if the published terms were wrong |
| Our page lists a bonus, coin or licence detail that's out of date | Us — send the page URL |
| Ranking methodology, how we make money, editorial independence | Us |
| Advertising, affiliate or content partnership | Us, marked "partnership" in the subject line |
| Gambling harm, self-exclusion, financial distress | 1-800-GAMBLER, 24/7, free and confidential |
How we make money, stated plainly
We earn commission when a reader signs up through some of the links on this site. That is disclosed on every page that carries offers. Commission does not buy a rank position, an editorial score, or a softer write-up — if an operator pays us and still has a slow payout record or vague terms, we say so. If you believe a page reads like an advert rather than an assessment, that's a fair complaint and we want it in writing.
Questions we get most often — and the honest answers
"Will you tell me how to get around a geoblock or a KYC check?"
No. We write about which operators have VPN-tolerant terms and which forbid VPN use outright, because that distinction affects whether a withdrawal gets paid. We do not help anyone falsify identity details, defeat state geoblocks, or evade anti-money-laundering or sanctions screening, and we won't answer emails asking for that. Breaching an operator's terms is the fastest way to lose a balance permanently.
"Is it legal for me to play at these sites?"
This is the most common message we get, and the honest answer is that it sits in a grey area. There is no federal legalization of online casinos in the US. Regulated online casino play exists in only a handful of states — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — and those licensed operators don't run on cryptocurrency. The crypto casinos we cover are offshore, licensed in jurisdictions such as Curaçao or Anjouan, not by any US regulator. They self-restrict certain states, and the excluded list varies by operator. You need to check your own state's laws, and for anything consequential, consult a qualified attorney. We can point you at what we've published; we can't give you legal advice.
"What about tax?"
US players are generally liable for tax on gambling winnings and separately on crypto gains. We flag that on our pages but we don't advise on it — speak to a tax professional. And to be direct about it: "no KYC" describes a site's verification policy at signup. It is not a way to hide income, avoid tax, or move illicit funds, and we won't frame it that way.
"Can you get my withdrawal released?"
We have no leverage with any operator. What we can do is record the complaint. If we receive repeated, credible reports about slow or unpaid withdrawals at a particular site, that feeds into our review and can move its position. Include the date, the coin, the amount range and what support told you.
What we check before a casino appears here
Our research is desk-based. We read terms and conditions, licence pages, cashier documentation and public player reports. We do not deposit, play or withdraw — so where we describe payout speed, we're reporting what the operator advertises or what players consistently report, not a tested result. Editorial ratings are our own judgment, not customer review scores.
- Licensing and ownership — which offshore authority is named, and whether the operator publishes it consistently. Offshore licensing is not equivalent to US state regulation.
- Coin support — Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Dogecoin, and stablecoin support in Tether (USDT) and USD Coin (USDC). Broader altcoin support is a plus, not the deciding factor.
- Cashier mechanics — on-chain deposit and withdrawal handling, required confirmations, withdrawal limits and whether the operator absorbs or passes on network and gas fees.
- Verification policy — whether play is genuinely anonymous at signup, and what triggers identity verification later. Almost every site reserves the right to request documents.
- Bonus terms — headline number, wagering multiplier, expiry, max bet while wagering, and game weighting. A bonus published without these is treated as unverified.
- Game fairness — provably fair implementations on in-house originals, and RNG certification or audit claims on third-party slots.
- Security and support — two-factor authentication, session controls, and whether support is reachable at the hours claimed.
The operators readers write to us about most
Offers change often. The terms below are as published at our fact-check date of Sep 23, 2026 — always read the operator's own bonus page before depositing, because a bonus figure means nothing without its playthrough condition.
BetPanda
BetPanda draws the most correspondence of any site we cover, largely from readers asking whether a cashback deal is worth more than a headline match bonus. The advertised offer is 10% weekly cashback. Cashback is structurally easier to reason about than a deposit match because it's calculated on net losses over a period, but the material conditions still matter: check the qualifying period, the minimum loss threshold, whether cashback is paid as withdrawable balance or as bonus funds carrying wagering, and any cap. BetPanda holds our top editorial rating at 10.0. Limitation: a cashback-only structure gives new depositors far less upfront value than a large first-deposit match, and it only "pays" when you've lost money — which is not a benefit, it's a partial refund on a loss.
CoinPoker Casino
CoinPoker sits at 9.9 and gets questions from a distinct group: players who want a poker room alongside casino games rather than slots alone. Its advertised welcome offer is a 150% match up to $2,000, and as with any match bonus you need the wagering multiplier, the expiry window, the maximum bet permitted while a bonus is active, and which game categories contribute at full weight — table games and live dealer typically contribute far less than slots. Limitation: a poker-led platform tends to have a narrower slot and live-dealer catalogue than a pure casino, so if tables and reels are your main interest, the breadth may disappoint.
Cryptorino
Cryptorino, rated 9.8, appeals to readers who want the deposit match and the cashback together — the advertised package is a 100% match up to 1 BTC plus 10% weekly cashback. A bonus denominated in BTC rather than dollars is worth pausing on: the ceiling moves with the Bitcoin price, so the dollar value of "up to 1 BTC" is not fixed, and the same volatility applies to any balance you hold in BTC while playing. Playthrough, time limit and eligibility conditions apply to the match portion. Limitation: crypto-denominated bonus caps make it harder to compare value against dollar-quoted offers, and stacked promotions usually come with stricter combined terms.
Others we cover and get asked about
| Site | Advertised offer | Editorial rating |
|---|---|---|
| Punkz | 20,000 USDT welcome bonus + 15% cashback | 9.7 |
| Hyperlucky | 20% daily cashback up to $10,000 + 100 free spins | 9.7 |
| Winna | Up to 60% rakeback & 25% instant cashback | 9.7 |
| Thrill | Up to 70% rakeback + 10% cashback | 9.6 |
| BC Game | Four match bonuses up to $4,000 + 400 free spins | 9.6 |
| Wild.io | Up to 350% across first three deposits + 200 free spins | 9.6 |
| Vave | Up to 550 USDT bonus + up to €75 free bet + 5% cashback | 9.5 |
Every figure above is a maximum, not an expected amount, and every one carries wagering or playthrough requirements, time limits and eligibility rules set by the operator. Read them on the operator's site. Free spins usually carry separate winnings caps.
Payment questions we can help with
We can't move your money, but we can explain the mechanics so you know what to ask the casino. Deposits and withdrawals at these sites are on-chain, from a self-custody wallet or an exchange account. That means:
- Network fees. You pay the blockchain, not the casino. Ethereum gas can spike; Litecoin and Dogecoin are typically cheaper. Some operators also apply their own withdrawal fee — check the cashier page.
- Confirmation times. A deposit credits after the required number of block confirmations, which the operator sets per coin. "Instant" withdrawal usually means instant operator approval, not instant settlement on chain.
- Withdrawal limits. Per-transaction, daily and monthly caps are common, and VIP tier often raises them. Large cash-outs frequently trigger identity verification even at sites that advertise anonymous signup.
- Stablecoins. USDT and USDC let you hold value in dollar terms, which removes price movement from your balance while you play. Picking the wrong network for a stablecoin transfer is the single most common way readers lose funds — confirm the chain before you send.
- Volatility. If you hold BTC, ETH, LTC or DOGE, the dollar value of your balance can fall regardless of how the games go. That risk is on top of the ordinary risk of losing your stake.
What's in the game libraries, if that's your question
Readers sometimes email asking what these sites actually offer. Broadly: slots from third-party studios, live dealer rooms streaming blackjack, roulette and baccarat with real croupiers, standard RNG table games, and in-house originals — crash, dice, plinko and similar — which are where provably fair verification usually applies. Third-party slots rely on RNG certification and audit claims instead. Availability of any given studio's titles varies by operator and by your location, and we don't publish game counts we can't verify.
Sports betting and other product lines
Most of these operators run a sportsbook beside the casino, and some run a poker room. The distinction matters for bonuses: casino wagering requirements and sportsbook rollover are normally calculated separately, casino bonus funds usually can't be used on sports markets, and rakeback on poker works differently again from casino cashback. If you're emailing about a bonus, tell us which product it relates to — it changes the answer.
Age, eligibility and getting help
You must be at least 18 to use these sites, and 21 where the operator or your state sets the higher minimum. Check the age stated in the terms of the specific site before registering. This site is not for anyone under that age.
Gambling costs money. It is entertainment, not income, and no bonus, rakeback tier or crypto position changes that. If it has stopped being fun, or you're betting to recover losses, stop and get support. The National Problem Gambling Helpline is 1-800-GAMBLER — free, confidential and available 24/7. Be aware that offshore operators may not provide the deposit limits, cool-off periods, self-exclusion tools or dispute channels that state-regulated US operators are required to offer, so the safety net is thinner than it would be on a licensed in-state site.
If your message is about gambling harm, say so in the subject line and we'll reply with resources rather than site recommendations.
Before you hit send
A short checklist that gets you a faster, more useful reply:
- Include the page URL if you're reporting an error.
- Name the operator and the specific term or figure in question.
- For payment issues, include the coin and network — not your wallet address, seed phrase or private keys. We will never ask for those, and neither should any casino.
- Never send account passwords or identity documents to us.
Our editorial contact is Madison Harrison. Pages across the site carry a fact-check date — ours currently reads Sep 23, 2026 — and if you find something that has moved since, that correction is genuinely useful to us. Readers outside the US market covered here may find our write-up of non-GamStop casinos for UK players more relevant.
Write when you're ready. There's no queue to jump and nothing here expires.